Our office hours are 8am-5pm Monday through Thursday and 8am-3pm Friday. We work with each family to accommodate your special needs. We make every effort to be on time and ask that you extend the same courtesy to us. Occasionally a child requires extra time or immediate emergency care. These situations may cause a delay in our schedule, but we will make every effort to treat your child in a timely manner.
If you should need to reschedule your appointment, please contact our office 24 hours in advance so we may offer that time to another child awaiting treatment. Failure to keep a scheduled appointment without 24 hours' notice may result in an office charge plus a required pretreatment deposit for future appointments. Please note, should you need to reschedule your child for a sedation appointment, we require 48 hours advance notice.
Insurance and Billing
We participate with:
- Delta Dental
- Cigna Dental
We accept payment from most other insurance companies, our office does not participate with Medicaid or Child Health Plus programs. If you have Blue Shield of NENY or GHI dental insurance you will pay in full at the time of service and insurance will reimburse you.
*PLEASE NOTE* we will no longer be accepting new patients with Delta Care HMO or Child Health Plus insurance (as of July 1, 2015 we will no longer service Child Health Plus patients).
If we have received all of your insurance information on the day of the appointment, we will file the claim for you. If is important that you are familiar with your insurance benefits, as we will collect the estimated amount that your insurance is not expected to pay. By law, your insurance company is required to pay each claim within 30 days of receipt.
Please understand that we file dental insurance as a courtesy to our patients. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We can only assist in estimating your portion of the cost of treatment. We at no time guarantee what your insurance will do with each claim.
No insurance company pays 100% of all procedures and the benefits are not determined by our office. Dental insurance is meant to aid in receiving dental care. Most dental plans pay between 50%-80% of the average total fee. Some plans may pay more and some plans may pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage, or the type of contract your employer has set up with the insurance company.
As a courtesy to you, we do allow parents to send their children with a responsible adult to their appointments. However, co-pays are due at the time of treatment and it is the responsibility of the parent to provide this person with the estimated co-pay for the appointment. Failure to do so may result in our office having to reschedule your child's appointment.
You can pay for your office visits and any treatments by cash, check, credit or debit card at the time of treatment. For your convenience, you can also create an online account so you may pay any outstanding balances electronically. To discuss your payment options or insurance coverage, please call (518) 226-6010.
For your convenience, we are pleased to accept patient financing through CareCredit. For more information please call our office to speak with our Financial Coordinator.
From areas South:
1-87 north to Exit 15. Make a left onto Route 50. At third traffic signal, make a right onto Maple Avenue/Route 9 North (this becomes Saratoga Road). Continue north on Route 9 for approximately 3 miles. The office is on the left side.
From areas North:
1-87 south to Exit 16. Make a right off the exit onto Ballard Road. Continue west on Ballard Road for approximately 1.5 miles until you reach the intersection of Route 9. At the traffic signal, turn left onto Route 9 South/Saratoga Road. Continue south on Route 9 South for approximately 1.5 miles. The office is on the right side.
From areas West (Gloversville):
Take Route 29 heading towards Saratoga. Make a left onto CR 23/Brook Road. CR 23 becomes Locust Grove Road. At the stop sign, turn right onto Daniels Road. At the traffic signal, turn left onto Route 9 North/Maple Avenue (this becomes Saratoga Road). Continue north on Route 9 for approximately 1 mile.